This is a starting template. Review and adapt it to your actual policy and UK consumer law before going live.
30-day money-back guarantee
We want you to love the service. If you're not satisfied within 30 days of your purchase, contact us and we'll arrange a full refund of your subscription fee, subject to the conditions below.
How to request a refund
- Message us on WhatsApp (or email [your email]) within 30 days of purchase.
- Tell us the email/number you ordered with and a brief reason — it helps us improve.
- We'll confirm and process the refund to your original payment method.
Conditions
- The guarantee applies to first-time purchases of a paid plan.
- We may ask you to try basic troubleshooting first (most issues are quick connection fixes) so we can genuinely help before refunding.
- Refunds are typically processed within 5–10 business days, depending on your payment provider.
- Free trials are not chargeable and therefore not subject to refund.
Your statutory rights
This guarantee is in addition to your rights under UK consumer law. Nothing here limits those rights.
Still deciding?
Try the service free for 24 hours first — no card needed.